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Frequently Asked Questions

General
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Frequently Asked Questions
How does the Weekly Roamer work in Gardens of Time?

 

Each Week, Natalie will appear in your garden for one whole day.

The day is random and can be any day of the week. If you don't see Natalie, she may not have made it to your garden this week. She'll be visiting more gardens in the future, so keep watch! 

 

You Must have 2 paths at your entrance for her to appear.

 

When you click on her the first time, you may receive a free gift of energy, if your energy bar isn't already full. 

 

Buy premium items at a discount for you or a friend! Each purchase counts towards unlocking a special reward. In the example picture below, you would earn toolboxes once you purchase from her 5 times. 


 

* To buy for yourself, click the green bar with the gold price. 

** To buy for a friend, click the gold gift icon with the blue ribbon.  

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What are Jigsaw Puzzles in Gardens of Time?

 

Jigsaw Puzzles are not yet available for all players. If you do not yet have this feature, you may receive them in the future. 

We apologize, but there is no mechanism to purchase features you may not yet have. 

 

How do Puzzles work in Gardens of Time? 

Jigsaw Puzzles are a fun new way to enjoy scenes in Gardens of Time.

Scenes are broken into pieces, and puzzles can be 7x4, 8x4, or 9x5, having 28 to 45 pieces.

 

How to Find the Jigsaw Puzzle Feature

Click the Collections Icon, A treasure chest, in the wheel on your lower right.

Then, click the tab, ?Puzzles.?

The tab says "Jigsaw Puzzles"  

 

How to unlock a Puzzle

You can play a puzzle once you have collected enough pieces.

If you do not want to play the next puzzle, you can unlock future puzzles with gold. 

 

How do I collect puzzle pieces?

You have a chance to find Jigsaw Puzzle pieces when you complete a puzzle

If you upgrade an item to 8,9 or 10, you will get a puzzle piece!

If you upgrade a premium item, than you can uncover 2 puzzle pieces instead of one.

You have a chance to find a puzzle piece each time you complete a puzzle.

You can also purchase puzzle pieces in the puzzle tab. 

 

What happens to my Puzzle Pieces?

If you have already unlocked all of your puzzles, you will continue to find puzzle pieces. You can save them to unlock future puzzles.

Puzzle pieces are automatically added to your total when you find them. You do not need to accept them manually.

To see your total, click the puzzle tab in your collections menu. 

 

Playing the Game: Puzzles

Puzzles cost 10 energy to play

 

How to complete a puzzle

When your puzzle begins, you will see the whole scene. Study the scene for a few seconds before your board begins, Your preview will disappear, and you piece the scene together by placing puzzle pieces on the game board.


You?ll be given a handful of pieces at a time. Click and drag the piece to where it should go on the board, or, click the space on the board, where you want your piece to go. 

 

What rewards do I get when I complete a puzzle?

Each time you complete a puzzle, you have a chance to find a spare puzzle piece. You also earn Silver and Experience Points. The higher level you are, the more silver and experience you will earn. 

  

 

Boosts and Hints, and how they work in puzzles

  

How do Hints work on Puzzles?

Flash will briefly show you which puzzle pieces go where.

The Thermo Hint will change the color of your pointer as you move it across the puzzle board, growing red when you are near a clickable puzzle piece.

The Find hint will zoom in on the placement of one piece. This one zooms in on the placement of 1 piece.

Goggles Hint: Highlights the correct spot to place one of the pieces when the cursor is close.  

 

How do Boosts work on Puzzles? 

Ghostly guide shows you a faint image of the completed scene, on the puzzle board. This preview stays the entire puzzle if you purchase this booster.  

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How do Masterpiece Puzzles work in Gardens of Time?

 

Masterpiece Puzzles i.e "Arabian Well" will become available when you have earned at least 12 stars from other Jigzaw puzzles. 


Once you have earned 12 stars, a Masterpiece Puzzle is unlocked.


Masterpiece puzzles are special, in that they award items when you earn 4 Stars worth of points!


Play Masterpiece puzzles multiple times to earn more reward items! The progress bar will show you how many more points you need. 

 

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The Handbook - What is it, and How Does it Work in Gardens of Time?

 

The Handbook is the first challenge of the Time Lab. You can find it by clicking the Time Lab icon on the right hand side of your game. It will open automatically to the Time Lab tab. What you see, is the Handbook!

 

You will be working to repair the handbook, and in return, will receive Energy, Crystals, Tokens and special exclusive items when you repair a Handbook Page.

Each page is a node on the Time Lab Handbook.  Some 'pages' are harder to repair than others. For example, the very first one, that rewards energy, requires that you work on it two times. (1 Red Glass, 1 Blue Glass) and then again (1 Red Glass, 1 Blue Glass).

 

You can tell your progress on the page, by looking at the meter on the right hand side. In this image, the player is almost done with the very first page.

 

 

Once you have unlocked the next 'pages,' click on their icons to bring up their crafting menu. It will show you what you need to complete it. 

   

 

If you are in a hurry, spending gold can speed you through any tough handbook pages, by unlocking the next page. 

This is not necessary, and you should be able to finish the book without spending any gold, if you don?t want to. 

 

 


** Important Message:

* Clicking on a LOCKED page (With a Padlock) - a button will appear where you can purchase to skip the requirements. This is optional, and will NOT award you any items for the previous page. It is only to ignore it. In example, you will not receive Tokens if you skip that page, and unlock the one after it.

* *If you experience slow loading times, the button to purchase the LOCKED scenes may take a second to appear. To prevent accidental purchases, ONLY CLICK ON A LOCKED PAGE. IF YOU WANT TO PURCHASE AN EARLY UNLOCK.

 

 

The following image shows that your first page is done (energy) and that you can now advance to work on the next two pages. Each page has different requirements. The image below shows example requirements for the Tokens. If you click the Unlocked Time Crystal page, it will show you what to collect to fix that page. 

 

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What is the Winter Wonders quest in Gardens of Time?

 

The Winter Wonders quest asks players to complete 4-Star mastery of the Winter Palace scene. This premium scene is found in Chapter 15.

 

This quest is not required.

You can continue to play Gardens of Time without completing this quest.

 

What are the rewards? 

Earning 3 Stars in the Winter Palace scene awards the Winter Palace item, with the Russian roamer.

 

More information

If you already have 4 Stars in this scene, this new quest will auto-complete. 

To unlock this quest, you will need to first complete the Shifting Shrines premium quest  

 

 

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What is the Bouncing with Bunnies quest in Gardens of Time?

 

I see a quest to buy a Snow Bunnies - what is this?

Snow Bunnies are a premium item available in Gardens of Time. This optional quest gives you a good silver reward in addition to the reputation and experience points of the item.

 

Can I continue to play the game if I do not complete this quest?

This quest is optional, and is not required to unlock new scenes, new chapters and new quests.

 

 

 Premium (Gold) Quests are NEVER required.

 

 

How do I get this quest?

You must complete any other premium quest to unlock this quest, such as the Vintage Car, or Shifting Shrines quest.  

 

What if I don’t have enough gold to buy the car?

There are a few options to earn this car!

  1. Buy additional gold
  2. Earn free gold by completing official offers
  3. Save gold rewards you may earn while playing

 

 

What if I already purchased the Snow Bunnies?

Once you receive the quest, you must purchase a new Snow Bunnies item to complete it. Previously purchased Bunnies will not work. 

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What is Premium Gifting in Gardens of Time for Facebook?

 

Premium gifting allows players that are Level 18 or higher, purchase gifts for other players. 


How it works: 

It is a two-step process, so you can confirm your purchase. 

1) Click on the little icon of the present on the item you wish to gift

2) A screen pops up an you can choose which friend(s) to send it to.

3) Click the Buy button on the screen in step 2 to send the gift, and deduct the gold from your balance. 


* Your friend can send you back a thank you gift, and they are Free!



Find the icon on items in your build menu, and on the newspaper!


This feature is slowly rolling out, so if you don't have this right away, you may be in the next batch to receive the update.


 

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Is the Shifting Shrine quest in Gardens of Time required?

 

What is the Shifting Shrines quest?

The Shifting Shrine quest asks players to complete 4-Star mastery of the Shinto Shrine scene. This premium scene is found in Chapter 18.

 

This quest is not required.

You can continue to play Gardens of Time without completing this quest.

 

What are the rewards? 

Earning 3 Stars in the Shinto Shrine scene awards the Himeji Castle, with Samurai Wanderer.

Earning 3 Stars in the Shinto Shrine scene awards 1,000 Silver

 

More information

If you already have 4 Stars in this scene, this new quest will auto-complete. 

To unlock this quest, you will need to first complete chapter 18.

 

 

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What is the Vintage Car Quest in Gardens of Time?

 

I see a quest to buy a Vintage Car - what is this?

The Vintage Car is a special limited release item available in the decorations tab of the store, between the pink orchids, and pine tree items. This optional quest gives you 1,000 silver in addition to the reputation and experience points of the car.

 

Can I continue to play the game if I do not complete this quest?

This quest is optional, and is not required to unlock new scenes, new chapters and new quests.

 

How do I get this quest?

You must finish all of chapter four to unlock this quest.

 

What if I don't have enough gold to buy the car?

There are a few options to earn this car!

  1. Buy additional gold
  2. Earn free gold by completing official offers
  3. Save gold rewards you may earn while playing

 

 

What if I already purchased the Vintage Car?

Once you receive the quest, you must purchase a new Vintage Car to complete it. Previously purchased Vintage Cars will not work. 

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Why can't I find all the items in my inventory in Gardens of Time?

 

It has come to our attention that some veteran players, who have a large number of items in their inventory, have had difficulty loading into game. Specifically, they get stuck on a never-ending loading screen and cannot get past the hourglass - even after exhausting all basic troubleshooting steps (clear cache, etc.)

If you are one of these players, please know that your items have NOT been deleted or removed, they are simply no longer visible. To access items stored beyond the 4,000 visible slots, you will need to make room by removing some items currently displayed. 

Please note that some items do not fall into a specific category tab in your inventory. You may need to search for the item under 'All.' The Medieval Tower is one example of a building you will only find under the 'All' tab.   

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How do I craft items in the Time Lab?

 

How do I complete the first quests for the new Time Lab? 

 

Click the Time Lab Icon on the right to open the Time Lab.

Once you have found the fragments needed from playing scenes, you can click 'Start Crafting.'

When you click 'Start Crafting' You will spend your energy and your fragments while you work to make parts for your Time Lab.

 

 

After the timer is up, your work is done, and you can click ?Collect Items.? 

As you craft and collect more items, your character become more familiar with the handbook you are working on. When you have fully mastered the Handbook Page, you will unlock the secrets contained within!

 

Once you have unlocked that secret, you can see a preview of the item or special ability that the handbook is for.  

Our first craft awards you energy! If you are not sure what your next prize will be, look in your Time Lab. The item on the Brass plaque is what you will create next!  The message that shows you your reward has a special time lab icon - when you see it, you know that it is your prize! 

 

 

 

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Where is the Daily Bonus in Gardens of Time?

 

The newspaper is now updated, and will continue to be updated in the near future.

Access to the Daily Bonus is now limited. 

While we understand this may be challenging for some of our lower level players, however we are confident that the community will be able to play as competitively as before while we work to keep the game current and exciting.

 

To spin the wheel with gold, click the Spin in the newspaper. An image is included below of where to find this. 


 

The Daily Spin is accessible with the blue bar. If you do not have access, then you will not have a blue bar. See the image below for more details.  

 

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How do Time Crystals work in Gardens of Time?
  

How do Time Crystals work in Gardens of Time?

 

Players can spend Time Crystals in the following ways

  1. Spend a Time Crystal and 10 energy to play a Time Crystal chapter scene
  2. Use Time Crystals as an upgrade material for special buildings

 

Players on Facebook can find Time Crystals in the following ways:

*Important note: You must be level 5 or higher, and also have finished Chapter 1 quests 

  1. You can find Time Crystals by playing scenes
  2. You can post Time Crystals requests on your Timeline (limit is 6 posts, 12 crystals total per day)
  3. You can also send out 1-1 request to request crystals from your friends (limit is 12 cry stals per day)
  4. You can purchase more Time Crystals with Gold.

 

When do I get free Time Crystals?

If you are a member of the Inner Circle, you will receive free Time Crystals at the end of the month automatically. This arrives at the same time you get your special building for being in the Inner Circle. Depending on your timezone though, your Time Crystals and Building may show up 24 hours After* the end of that month.

 

Players do not automatically receive time crystals at the start of a crystal chapter.

This is a misunderstanding of this goodwill feature. When a new Time Crystal chapter is released, the game checks to see how many time crystals you have.

  1. If you have less than 20 when it checks, then the game will give you some time crystals.
  2. If you had more than this amount when the game gives crystals, then you would not receive any more.
  3. If you had some crystals, you would only receive a few crystals so you have enough to open the chapter and play a few scenes. 

 

When a chapter ends, what happens to my leftover Time Crystals?

You get to keep all of your Time Crystals. They can be used to play Time Crystal Chapter scenes you have unlocked and to build and upgrade Time Crystal Buildings that you have earned.

Time Crystal Crafter: Expired

  1. The Time Crystal Crafter no longer creates Time Crystals. 
  2. Any leftover shards you may have had are converted automatically into Time Crystals. 
  3. You can now sell the crafter, or store the item in inventory.

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How do I Blitz for Toolboxes in Gardens of Time?

 

What are Toolboxes for, and how do I get them? 

To upgrade wonder in Gardens of Time, you'll need to collect Toolboxes. Toolboxes are special items that you find sometimes when playing a Blitz Challenge. 

Challenge your neighbors to Blitzes, and accept their Blitz Challenges to find toolboxes! Toolboxes won't drop every time, so try a few challenges each day.

 

What is a Blitz?

A scene blitz is similar to a normal scene, except that you have 60 seconds to find as many items as you can.

You do not need to win the scene to have a chance at finding a toolbox, but your neighbor will have to accept your Blitz request you send them, and then play the scene. They will have a chance to find one when they help you. 


To play a blitz, visit a neighbor and find the roamer with the exclamation point. Click on him to bring up the option to blitz. You can also find the Blitz icon on the left, where you normally find your quest icons in your garden. 


See the Pictures below for a quick guide!

 

 

An important note about 'Play Blitz'  *****

When you click on your wonder to see your material or upgrade, you will see the words "Play Blitz" in grey.This is NOT a button. This is only a reminder that Toolboxes come from blitzes.

 

 

An important note about building materials *****

Find out how many toolboxes you need by clicking on a wonder in your garden. Remember that materials are shared between all buildings/wonders. If you use some to upgrade one wonder, you will have less left over for the next one. 

 

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The Time Mechanism - What is it, and How Does it Work in Gardens of Time?

 

The Time Mechanism takes you to random scenes. There are some exclusive scenes that you can only play by using the Time Mechanism.

 

To unlock this feature, you need to complete the first steps of the Time Lab quests. You can view the Time Lab and Time Mechanism by clicking the icon in your garden, then choosing one of two tabs at the top of the lab.

 

To play the Time Mechanism, you need 10 energy and 1 Token. You can make Tokens in the Time Lab, or purchase them with gold. 

 

  1. Click the button, "Spin for 10 Energy and 1 Token"
  2. The spinner will choose a random scene, and a random mode. 
  3. Click the Scene to play, or, you can click to spin again if you want to play something else. It won't take any extra energy, but you will need another token to spin again. 
 

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What are Time Portals in Gardens of Time?

 

Time Portals

Time Portals are a new feature that lets you spin and win exclusive, limited time items.

If you collect all four items, then a special new scene unlocks for you to play.

This scene has new art, and drops extra materials for the Time Lab.

 

 

 

How do I Find the Time Portal Keys?

Keys are found when you earn an item for the first time. You must collect one of each item, to unlock the scene.

 

Where is this feature found?

Access this new feature from the pop-up, or visit the collections menu by clicking the collections icon on the navigation wheel. Time Portals is a tab on the collections menu.

  

 

When I win an item, where does it go?

The item is placed into your inventory, and the experience you gain is added automatically to your experience bar. Place the item in your garden to earn garden reputation.

 

Can I get more than one of each item?

Yes - when you spin the wheel, you have a random chance to win one of any of the items on the wheel.

There is a maximum number of each item you can win - if you reach your limit on any one item, you will get one of the other wheel items instead. You may win several of any of the items on the wheel. 

 

 

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What are 'Plants' in Gardens of Time?

 

Plants will help you grow materials for the Time Lab! 

Plants are available for purchase in the new Time Lab store, available when you unlock the latest Handbook. 

  

The first "plants" available are geodes! 

  1. To use these, purchase then place glass plant in your garden
  2. Fuel plant with energy to activate them
  3. Wait for them to complete production, and then collect crafting material
  4. When the handbook expires, they no longer make materials, but can be kept as upgrade-able decorations. 
 
 
Click on the 'Plants' in your garden to feed them energy, then return to them to claim the crafting materials when they are complete.
 
 
You can also purchase completed crafting materials in the Time Lab store, if you prefer. 
 

  

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How Do I Upgrade my Wonders to Level 10 in Gardens of Time?

 

Level your wonder to 10 to unlock new graphics and new animations. After upgrading, you can still choose between the default look, the level 5 look, and also the level 10 look. For each upgrade you complete you will earn additional experience points and reputation.

 

How to upgrade a Wonder:

Wonders will require building materials to upgrade. The materials you will need to collect include:

  1. Blueprints (you can purchase with silver)
  2. Glass
  3. Wood
  4. Sandstone
  5. Gears
  6. Marble
  7. Toolbox (not all players will need this right away)

 

 

You can earn a toolbox when a neighbor accepts your blitz challenge. The neighbor also has a chance to receive a Toolbox when you challenge them. To blitz, visit a neighbor?s garden and click the blitz icon. It will ask if you want to challenge that neighbor to a scene, where you compete for the highs core.

 

Important Notes:

  1. If you do not have Toolboxes yet, your friends can still earn them if you accept their blitz challenges.
  2. You DO NOT need to win  the challenge in order to receive a Toolbox. 
  3. Those who accept a blitz challenge MAY OR MAY NOT receive a toolbox, this is a random reward.
  4. Those who SEND a blitz challenge that is ACCEPTED (meaning your neighbor played the blitz) do receive a Toolbox. 

 

Finding your Wonders

Wonders will have a pyramid icon on the name badge of the building. If you forget, you can go to the build menu and visit the Wonder tab to see what you have already placed.

 

Change its Appearance

You can click on the wonder to change its appearance at any time. There are arrows on the right and left side of the preview image. Click the left side to show the lower-level view, and click the right side to show the upgraded views. Remember though, if you have high-quality graphics off you won?t see the new animations. 


  

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What Are Time Capsules?

 

Time Capsules

Sign up to receive a mystery box of goodies, delivered to your garden once a month!

 

How do I sign up?

These can only be purchased during the first week of each month.

Click the ad in the newspaper, then choose a  1 month, 3 month, or 6 month set of capsules. The 6 month option is the best value, costing less than if you purchased the them individually.

 

How do I cancel?

This feature does not renew on its own. Simply purchase the number of capsules you want, and the items arrive each month! After your last set of capsules arrives, you can choose to purchase another set.

 

When will my first package arrive?

Each capsule is sent at the same time each month, once a month.The date may change slightly, but you can expect the capsule to appear on or near the 15th of each month. (date may be subject to change)

 

When will my last package arrive?

Click the Time Capsule icon to see how many capsules you have remaining.

 

How do I get my items?

Time Capsules will display a pop-up to claim their items. Click Accept to add these items to your inventory.

 

I don’t have the Time Capsule feature yet, when do I get it?

Currently the Time Capsule program is rolling out to players in groups. If you do not yet have access to Time Capsules, you may receive the feature in the near future. 

 

What kinds of items will I find in the time capsule?

The items awarded are different each time!  

Here are some of the items that you may receive:

  1. Retired Limited Edition items
  2. Time Crystals
  3. Loyalty Points
  4. Hints
  5. Upgrade Materials
  6. Energy
  7. Premium Paths
  8. Crafting materials
  9. And many other items!

 

[Some crafting materials, such as bubble wrap, are used to upgrade artifacts.]

 

Additional information:

Due to an issue, your active Inner Circle Subscription Status may appear to have lapsed when claiming this months Time Capsule. A simple refresh of the game and or clearing of your browser cache should resolve this display issue. 


 

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How do Masterpiece Puzzles work in Gardens of Time?

 

Masterpiece Puzzles i.e "Arabian Well" will become available when you have earned at least 12 stars from other Jigzaw puzzles. 

Once you have earned 12 stars, a Masterpiece Puzzle is unlocked.

Masterpiece puzzles are special, in that they award items when you earn 4 Stars worth of points!

Play Masterpiece puzzles multiple times to earn more reward items! The progress bar will show you how many more points you need. 

 

 

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How do I get Wonders in Gardens of Time?

 

There are many Wonders available in Gardens of Time. These wonders cannot be purchased with silver or gold. You can only get them by completing quests. Once you complete the required quest, you can then place the wonder in your garden. You will need your friends' help to finish building it, so add as many neighbors as you can!


 

If your Wonders are locked, you need to complete your existing quests, and make sure that you have no more than 4,000 items in inventory. 



 

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What kinds of hints are available in Gardens of Time?

 

There are hints available in Gardens of Time to help you find the hidden objects.

 Find One Item

-Available from level 1

-Refills over time

-Finds one object in scenes

Goggles

-Unlock at level 5

-Use to easily search for hidden objects; when your goggles are over a hidden object, the object will glow!

-Can be purchased with gold or gifted by friends

Thermometer

-Unlock at level 10

-Can be purchased with gold or gifted by friends

Flash

-Unlock at level 15

-Can be purchased with gold or gifted by friends

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Your Message Center gifts will expire after 19 days!

 

Your Message Center gifts will expire after 19 days! Don’t forget to accept your gifts before they expire!


Your friend can send you back a thank you gift, and they are FREE

 

 

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What is Inner Circle?

 

Subscribe to Gardens of Time Inner Circle for exclusive monthly benefits!

 

Your payment method will be charged $15.00 USD once every month. 

 

Note: There will be a short delay after subscribing for your benefits to appear. Please check your inventory for your reward.

 

Rewards 

  1. Decorations and Toolboxes will be awarded on the 1st of the month. 
  2. Gold will be awarded on the billing date.

 

Payment  

  1. You will be billed immediately, and then again at the beginning of each subscription period.
  2. You can cancel subscriptions at any time on your Account Settings page under Payments.

 

Due to February being a short month, your March charge for Inner Circle may have been delayed a day or two.

 

We accept: 

 

Facebook Terms Apply


 

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